Ask us anything.

Every carer passes a Thai police criminal-record check, ID and work-eligibility verification, at least two references we call ourselves, an in-person interview in English and Thai, and — for nannies — first-aid and CPR training. Chefs hold food-hygiene certification. Then a paid trial day with your family decides.

Short-term: often the same day, confirmed within the hour where a carer is available. Long-term: shortlist within 48 hours, interviews in the following days, and most families have someone starting within one to two weeks after the trial day.

Many do, and you can ask for English-speaking only. Every placement has an English-speaking matcher, and support on LINE and WhatsApp works in English and Thai.

Mostly Thai, with some Filipino and Myanmar carers who hold valid work permits. We verify work eligibility for every carer and will only place someone who is legally allowed to work in the role.

Always. Interview by video or at your home, then a paid trial day with your family. No fee is due until you say yes after the trial.

All Bangkok BTS and MRT zones — Sukhumvit, Thonglor, Silom, Sathorn, Ari, Ratchada, On Nut, Bang Na and beyond. Outside the list? Ask — we probably cover it.

By engagement: hourly or daily for short-term, monthly for part-time, full-time or live-in. The website shows guide rates; a 15-minute matching call fixes the number in writing for your hours, languages and children's ages before you meet anyone.

The carer's pay and social security, our matching and management, the contract and payroll, monthly check-ins, sick cover and the 90-day free replacement. No separate placement fee on managed placements.

Short-term on booking. Long-term: the first month on signing, then a monthly invoice on the 25th. PromptPay, bank transfer or card.

Short-term bookings are free to cancel up to 24 hours before. Long-term placements run month to month after the first month with 30 days' notice on either side.

Live-out suits families who want the evenings to themselves and have a nanny within commuting distance. Live-in suits early starts, late finishes, travel and newborns, and needs a private room. We'll say which honestly on the call — and the rates page shows both.

For nannies: a short LINE message with photos of the day — meals, naps, outings, anything notable — sent before you get home. For senior carers: meals, medication, mood and mobility. You can ask for more or less.

Yes — allergies, halal, kosher-style, vegetarian, vegan, low-sodium and toddler menus are all common briefs. The menu is agreed with you weekly and ingredients are bought on your account.

Ninety days on every long-term placement: if it isn't working within the first three months, we re-match you free, no questions asked. For short-term, if a carer can't make it we send a vetted replacement the same day or refund the booking.

Yes — that's what StayCare is built for. Hosts get a booking link for the welcome message; guests book and pay directly, or you book on their behalf and add it to the stay.

Yes. Brief per household, shortlist in 48 hours, video interviews before arrival, at-home trial once they land. CareRova employs and pays the carer and reports to HR on one monthly invoice.

Hosts with three or more units and hotel partners get 10% off every StayCare booking, and bundling with CleanRova turnovers saves another 10%. Corporate accounts are quoted per household.